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Twilio Complaint: No Customer Support!

Wednesday, October 12th, 2011
Posted in Reviews by Joel Gross

I spend a lot of money on Twilio and have spent even more money developing 3 applications that run on Twilio’s API.  Through all of this I have received almost no support or help for my application and now that they are having problems on their side my applications don’t work and I have no one to talk to!  UGH!

I would recommend against using Twilio.com for other people, but now I am stuck with it since I have invested so much.

One thought on “Twilio Complaint: No Customer Support!

  1. I’m sorry to hear you’re having a bad experience with our support. From what I can tell on our end at a glance, we’ve been going back and forth with your engineer trying to narrow down the cause of your issue. We’ve got multiple people working on an answer and will keep you apprised of any updates as we receive them. We take customer support very seriously and want to get you answers and a resolution as fast as possible. The more specific information you provide us, the easier this is on our end. Thanks for being a Twilio customer. We hope to have you running smoothly soon.

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