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Virgin America Credit File Pain

Monday, June 14th, 2010
Posted in Reviews by Joel Gross

Let me start out by saying that thus far, I have loved flying on Virgin America.  They have an entertaining staff, quality in-flight entertainment, and most importantly, cheap tickets.

I have been having a lot of trouble with their system of managing credit files though.  I had a $46 credit with them and tried applying it online to 3 different flights and became too frustrated to do it each time.  Finally, I called in and had to talk to customer service for 35 minutes to simply get my credit file applied.  Very frustrating and makes me not like them as much as I did.